My purchase is not reflected
Please check your iTunes / Google Play Store account to see if you have been charged for the purchase. If so, try restarting your application. Please note that it may take some time until your purchase is reflected.
If your purchase is not reflected after a while, please contact us from the "Contact Support" button in the help section. And make sure to fill out all parts of the inquiry form, and attach a screenshot of one of the following:
・Your receipt from iTunes/ Google Play Store
・Your purchase history
※Please send us screenshots of all your recent purchases if you made multiple purchases
I cannot purchase due to errors
1) Check if you can make purchases in other applications.
Open a different application and see if you can make a purchase there. You do not need to make a purchase. Check if the popup is asking whether you want to make a purchase appears.
If it does not appear, you may have in-app purchase restrictions set up on Apple/Google. Or if you are using direct carrier billing, you may have reached your credit limit (if this is the case, please contact your credit card/mobile company).
2) If you can make purchases in other applications but not in "Days of van Meowogh":
Please restart the application/your device and try purchasing in "Days of van Meowogh" again.
3) If your situation does not change after restarting your device:
Please try reinstalling the application. ※Please make sure to connect to Facebook to save your progress before uninstalling the application.
My purchase was canceled
If the purchase was canceled, but you did not receive a refund, please contact your credit card/mobile company.