Before reporting errors

◆The boosters I purchased are not reflected

・Depending on your connection, your purchase may not be reflected instantaneously. If your purchase is not reflected after waiting for a while, we advise that you try restarting the application. When doing so, please close all opened apps before opening up "Cats Atelier."

I am having problems with communication

・You may experience communication errors during gameplay if there is not enough free space on your device. Please check to see if you have sufficient space left on your device (open up several GB if your device has 2 or less GB available.) Also, we advise that you restart both the application and your device.

Application force stops/freezes during gameplay

・Please check the following page: Force stops, freezes, and update issues

If the tips written in the link above does not help resolve your issue, try reinstalling the application. 

※Please make sure that you connect the game to your Facebook account before deleting the application; otherwise, your current game progress will not be saved.

※Please click <HERE> for more details on data transfer.

【How to reinstall the game】
① Uninstall "Cats Atelier" from your device (※Make sure to connect your game account to your Facebook account beforehand)
② Reinstall "Cats Atelier" from the App Store/Google Play. (We advise that you reinstall the application when you have a stable connection.)
③ Open "Cats Atelier."
④ Tap【Tap to Start】