There is a problem with my purchase

◆My purchase is not reflected

Please check your iTunes / Google Play Store account to see if you have been charged for the purchase. If so, try restarting your application. Please note that it may take some time until your purchase is reflected.

If your purchase is not reflected after waiting for a while, please contact us from the "Contact us" button in-app. Please make sure to fill out all parts of the inquiry form, and attach a screenshot of one of the following:

・Your receipt from iTunes/ Google Play Store
・Your purchase history ※Please send us screenshots of all your recent purchases if you made multiple purchases


◆I cannot purchase due to errors

1) Check that you can make purchases in other applications:

Open a different application and see if you can make a purchase there.  Check if the pop-up screen asking whether you want to make a purchase appears.

If not, you may have in-app purchase restrictions set up on Apple/Google, or if you are using direct carrier billing, you may have reached your credit limit (if this is the case, please check with your credit card/mobile company).

2) If you can make purchases in other applications but not in "Cats Atelier":

Please restart the app/your device and try purchasing in "Cats Atelier" again.

3) If your situation does not change after restarting your device:

Please try reinstalling the application. ※Please make sure to connect to Facebook before uninstalling the application.

 

◆My purchase was canceled

If the purchase was canceled, but you did not receive a refund, please check with your credit card/mobile company.